Government as Partner

One of our most important partners in serving people with disabilities is government. In working with this valued customer, AWS has developed specialized programs, such as those detailed below, to help states achieve their goals.

Crisis Management Services

Behavioral or psychiatric emergencies can occur at any time. That's why AWS operates a 24-hours-a-day, 7-days-a-week Crisis Management Hotline (contracted by Indiana's Family and Social Services Administration). Staffed by professionals, the Hotline offers immediate assistance in dealing with emergency situations no matter when they occur. Assessments, referrals, even in-home interventions — AWS is here for you when there is a psychiatric or behavioral episode requiring immediate assistance. For more information about Crisis Management Services please visit

Indiana Outreach Services averages 60 referrals and 250 open cases each month.

AWS leaders explain the importance of our partnerships with government to provide a wide variety of services to individuals with disabilities.

Outreach Services

Sometimes, the best way to provide help is to develop a network of experts to extend one's reach and effectiveness. That's the idea behind Outreach Services (a contract with Indiana's Family and Social Services Administration). Through this service, AWS collaborates with consumers, advocates, providers and state agencies to help people with disabilities by providing staff training, technical assistance, consultation and backup services in a wide variety of areas, including behavioral consulting, occupational therapy, physical therapy, speech therapy, psychiatric assistance and more. For more information about Outreach Services, please visit

System Point of Entry Programs

The time in a person's life when the biggest developmental impact can be made is under the age of three when our brains are supercharged to learn and grow. That's why AWS is involved in all aspects of care for the youngest among us, including as administrator of state contracts in multiple regions, where AWS coordinates care for families as they enter and navigate through the system. Generally called the System Pointe of Entry (SPOE), AWS manages programs in North Central Indiana, North East Indiana and Greater St. Louis. For more information about these programs, please visit Early Intervention Programs.